The sometimes-turbulent relationship between the front office and housekeeping department can lead to misunderstandings, miscommunication, and regrettably, an unfavorable experience for guests. Housekeeping represents one of the largest payroll departments in a resort, so when the resort achieves better efficiency in the housekeeping department, control over profitability ensues. There have long been interfaces between property management solutions and phone systems that enabled guest room attendants to dial codes and confirm when rooms are ready. But in an age when virtually everyone is walking around with at least one smart device, the future of housekeeping management lies in the adoption of mobile technology.
Frictionless internal communication is what creates the “magic” guests feel when entering an efficiently operating
resort. Housekeeping solutions have been modernized and mobilized, removing the clipboards and other manual processes altogether. Dynamic planning, real-time status updates and instant communication can lead to unprecedented cost management and reduced potential for miscommunication.
When a guest checks out, for example, room attendants may be automatically alerted on their smartphone or Android wear. They don’t need to manually check at reception to know when to clean the room. In short, this means operators should be able to run the resort with fewer resources and deliver a seamless experience for guests.