76% Will Return to A Property for This Mobile Capability December 10, 2019 Guests want more choice. They want to be self-sufficient when it suits them, and they want personal attention whenever they … continue...
Self-Service Doesn’t Have to Mean Lack of Service October 4, 2019 Until recently, most resorts weren’t looking at digital self-service for fear the technology would obscure the human … continue...
Millions Expected to Travel Over Labor Day Weekend August 27, 2019 Are you planning to be part of the rush this Labor Day? During the final holiday weekend of the Summer, approximately 17.5 … continue...
3 Tactics Hoteliers Use to Overcome High Cancelation Rates August 23, 2019 Some amount of canceled bookings is inevitable. However, in recent years there has been a significant rise in cancelations, … continue...
Resort Websites Have 8 Seconds to Make an Impression July 26, 2019 Before the internet, the resort lobby was the guest’s first impression and a showcase for the rest of the property. But … continue...
Are OTAs Creating Opportunities for Conventional Agencies? July 15, 2019 There is growing dissatisfaction among hospitality-goers, according to a report launched by IBM, Travel 2020: The … continue...