• Solutions
  • Support
  • Company
  • Knowledge Center
  • Blog
  • MyAgilysys

Agilysys Blog

  • Solutions
  • Support
  • Company
  • Knowledge Center
  • Blog
  • MyAgilysys
What's the Buzz in Hospitality?
You are here: Home / Booking Engine / Spa-Goers Crave Online Bookings and More

Spa-Goers Crave Online Bookings and More

December 13, 2019

Share this:

  • LinkedIn
  • Twitter
  • Facebook
  • Print

Whether you’re an independent location, a chain of day spas, or located inside a luxury resort property, the industry continues to grow as spa-goers crave ever more from their spa visits. The industry saw an increase in overall performance according to the US Spa Industry Study commissioned by the International SPA Association (ISPA).  The study, a critical tool for understanding spa trends, asked survey respondents what they believe will be the next big trend to shape the industry during the next year. But first, let’s take a look at some of the key takeaways:

  • Overall spa visits were up 1.6% to 190 million
  • Total revenues rose 4.7% over the prior year

These results are a good sign that the spa market is evolving to meet changing client expectations. When asked about plans for the coming year, almost all respondents (95%) indicated they expect to add or create a range of enhancements to their businesses.

Not surprisingly, enhancements around technology and e-commerce adoption were among the key findings. Modern spa-goers crave online browsing and appointment scheduling for the flexibility (and self-sufficiency) it offers. This is in direct correlation to the survey responses, which cited planned enhancements such as online booking options, as well as increasing the use of social media for online marketing. The research demonstrates that spa owners and managers appreciate the importance of keeping an eye on new trends in the spa and wellness industry and the adoption of technology as critical to making their brands more accessible to more people.

In addition, those surveyed said they plan to expand the range of treatment choices available to their clients. Providing more personalized attention, along with customization of services to the individual needs of clients is another important result of the study.

Filed Under: Booking Engine, Hospitality Tagged With: hotel spa, Hotels, spa management, spa software

« 76% Will Return to A Property for This Mobile Capability
Sports & Entertainment Venues Use Next-gen Tech to Score Fans »

Subscribe to Post Updates

Don't miss a post! Subscribe to receive our
semi-monthly newsletter.

Categories

More Posts

Managing the Chaos – Relying on Your Data and Your Partners

April 28, 2020

3 Key Reasons Why Restaurants Use In-house Ordering Systems

April 24, 2020

A Few Best Practices for Hoteliers to Mitigate COVID-19 Damage

April 21, 2020

4 Considerations for Workforce Communication Improvements in Support of the “New Normal”

April 17, 2020

All Posts...

Tag Cloud

Analytics booking engine Casinos COVID-19 Cruise data security digital ordering digital room keys foodservice operations G2E 2019 gaming guest engagement guest service HITEC19 HITEC2020 hospitality hotel management software Hotels Hotels and Resorts Housekeeping Interview IoT mobile check-in mobile ordering nutrition software online booking online ordering payments Point Of Sale Solution Property Management Solution Restaurants Self-Service Kiosks stadium foodservice table management web booking

CONTACT

  • sales@agilysys.com
  • US: +1 877 369 6208

SUPPORT

  • US: 800 327 7088
  • UK: 0 203 608 8033
  • Hong Kong: +852 2111 5312
  • Singapore: +65 8222 3885
  • Malaysia: +603 5621 0314
  • Facebook
  • Twitter
  • LinkedIn
  • Mail

  • Investors
  • News
  • Contact Us
  • Legal
  • Careers
© 2021 Agilysys, Inc.· Log in

Good to see you here!

Subscribe and get more content like this right in your inbox: