Today’s hospitality business world is all about personalization. Whether it be empowering the guest to customize their own experience or a restaurant knowing a guest’s preferred wine and suggesting it at arrival, a personalized experience is guaranteed to leave a good impression. A truly personalized guest experience comes from elaborate, relevant data. The 2018 Restaurant …
Casino Resorts Are Growing RevPAR
For any hospitality business to be successful, it’s critical to have a way to predict and manage guest demand. Revenue management is about more than just room revenue, it encompasses the full spend of the guest including dining, retail and gaming spend. Knowing the potential demand for a given sales period is determined by understanding elements such …
Study Shows Empowering the Hotel Guest is Key to Technology Success
Exponential advances in technology are causing significant changes in today’s business landscape and the hospitality industry is no exception. The 2018 Lodging Technology Study from Hospitality Technology magazine gathered data from more than 60,000 properties to explore the technology challenges operators face today and how they choose to grow their businesses to complement the growth …
A Stable Cruise Industry Connects Guests with On-board Entertainment & Technology
The global cruise industry is growing revenue at a rapid rate. This is in part due to the destinations and on-board amenities available now with advanced technology and better guest service. Unlike other hospitality markets, the cruise sector has been enduring and stable. Even amid economic ups and downs, cruise operators are not impacted by …
Boutique Hotels are Innovating the Guest Experience
Ask any guest what they’re looking for in a boutique hotel experience and often the answer is a one-of-a-kind atmosphere with exquisite dining or amenities, and personalized service. Sometimes this means adopting technology that supports automation. Using the right technology, a lot of the time-consuming administrative work can be automated and free up staff to focus …