The guest journey has many touch-points, but one very literal touch point is the self-service kiosk. Often a guest’s first point of interaction with a business, either for checking into a hotel, adding market pantry items to their folio or ordering from one of the venue’s dining outlets. And because first impressions matter, it’s imperative …
The Expanding Scope of Big Data
The hospitality sector caters to millions of people on a daily basis. That means more organizations are storing, processing, and extracting value from data of all forms and sizes. Resort operators need platforms that support large volumes of both structured and unstructured data to effectively administer and secure big data while empowering the appropriate staff …
3 Steps to Enterprise IoT Security
A revolutionary change is underway around the world. We are witnessing monumental shifts related to technology advancement. And when it comes to being connected, businesses grapple to strike the ideal balance between staying connected and keeping data secure. Connecting devices, sensors and data, businesses are entering the world of the Internet of Things (IoT). IoT is positioned …
The Importance of Hotel Systems Integration
The hospitality industry is a leader in technology deployment for enhancing business operations. The implementation of new technology solutions is a strategic move from a business standpoint, as it can drastically improve various aspects of a hotel’s operations. But to maximize the benefits of technology, all systems must work in conjunction with one another. A …
Carnival is Transforming the Cruise Passenger Experience
It’s fascinating to watch the booming cruise industry, a market that is leading a new generation of hospitality technology adoption and modernizing these floating hotels into smart cities. One such cruise line is Carnival Corporation. Recently presented with the distinct CES Innovation Award which honors outstanding design and engineering in consumer technology products, Carnival’s pre-cruise …