• Solutions
  • Support
  • Company
  • Knowledge Center
  • Blog
  • MyAgilysys

Agilysys Blog

  • Solutions
  • Support
  • Company
  • Knowledge Center
  • Blog
  • MyAgilysys
What's the Buzz in Hospitality?
You are here: Home / Point-of-Sale / Kiosks Ideal for Guest Convenience

Kiosks Ideal for Guest Convenience

October 13, 2017

Share this:

  • LinkedIn
  • Twitter
  • Facebook
  • Print

Convenience is ubiquitous. We check in with airlines, buy household products, purchase movie tickets, vote and play slots without having to interact with another human. We are a self-serve nation and the age of restaurant self-serve kiosks is also dawning.

Guests from every demographic see self-ordering as a preferred alternative to standing in line.  Interactive kiosks give guests control over their browsing and purchasing decisions. And since they control the ordering process, accuracy is usually better than using traditional registers. This helps increase service speed, and means more orders can be expedited during the same amount of time. Kiosks also seem to apply less pressure to guests. When in a queue, guests may feel pressured to make quick decisions, and decline suggested upsells from the cashier.

Most hospitality operators are learning, some more gradually than others, that self-serve kiosks result in higher check averages than cashier-processed sales. Adding kiosks will ramp up the number of guests served over a given time period. They not only connect guests to more products, they also contribute to the overall brand experience. Besides shorter lines, better control and improved accuracy, guests appreciate that they can save menu item modifications as favorites, and use these preferences on future orders.

Depending on frequency of visits, some guests may be reluctant to download yet another app to try out a new feature. Others might not have a smart phone at all, making kiosks a smart choice. But the choice remains with restaurant operators, but many are likely to embrace kiosks as an alternative that helps save labor costs, and reduces the risk of losing guest revenue.  Here are three of the most popular scenarios we’re seeing:

  • Food court kiosks: Guests can opt-out of a line and instead enter – and pay – for their orders at kiosks. Some will still wait in line for the value of human interaction. Others will benefit from skipping possibly multiple lines by ordering from different food court venues with a single kiosk transaction, especially nice for families or groups.
  • Reservation kiosks: Is the wait for a table too long? Can’t get a reservation until after 10pm? The host or hostess may be too busy assist the guest in finding a venue that meets their party size, composition, preferences and time constraints. Operators reduce the risk of losing guests to an off-property location.
  • Fast Pass Buffet kiosks: It’s great to have a popular buffet; however, F&B Managers are challenged by the long queues snaking through the property extensive wait times. This is where a strategically placed buffet kiosk can allow guests to skip the line and pay for their brunch with a receipt that provides a reservation time. Operators can experiment to determine the optimum percentage of inventory ‘reserved’ for those who use the kiosk and return at their specified time.

Filed Under: Point-of-Sale, Self-Service Kiosk

« Leaders in Hospitality Are Reducing Data Breach Risk
Analytics is the Key to Differentiation: Stop Crunching Spreadsheets and Spend More Time Delighting Guests »

Subscribe to Post Updates

Don't miss a post! Subscribe to receive our
semi-monthly newsletter.

Categories

More Posts

Managing the Chaos – Relying on Your Data and Your Partners

April 28, 2020

3 Key Reasons Why Restaurants Use In-house Ordering Systems

April 24, 2020

A Few Best Practices for Hoteliers to Mitigate COVID-19 Damage

April 21, 2020

4 Considerations for Workforce Communication Improvements in Support of the “New Normal”

April 17, 2020

All Posts...

Tag Cloud

Analytics booking engine Casinos Cruise data security digital ordering digital room keys foodservice operations G2E 2019 gaming guest engagement guest service HITEC19 HITEC2020 hospitality hospitality marketing hotel management software Hotels Hotels and Resorts Housekeeping IoT mobile check-in mobile ordering nutrition software online booking online ordering payments Point Of Sale Solution Property Management Solution restaurant inventory Restaurants Self-Service Kiosks stadium foodservice table management web booking

CONTACT

  • sales@agilysys.com
  • US: +1 877 369 6208

SUPPORT

  • US: 800 327 7088
  • UK: 0 203 608 8033
  • Hong Kong: +852 2111 5312
  • Singapore: +65 8222 3885
  • Malaysia: +603 5621 0314
  • Facebook
  • Twitter
  • LinkedIn
  • Mail

  • Investors
  • News
  • Contact Us
  • Legal
  • Careers
© 2021 Agilysys, Inc.· Log in

Good to see you here!

Subscribe and get more content like this right in your inbox: