In a recent blog we shared the exciting new UNLV Gaming & Hospitality Education Series. A new way for hospitality professionals to learn about the most critical topics faced in the casino industry today. The series features a total of six industry-specific episodes, allowing participants to learn first-hand about the latest technology innovations and trends in both gaming and non-gaming parts of the business.
In the episode to be hosted on May 17th, Agilysys’ Vice President of Professional Services, Rob Jacks, will serve as a panelist among other SMEs to discuss strategies for incorporating data analytics into an operation. Often the data already exists in the PMS (Property Management System) and POS (Point-of-Sale). Leveraging this existing patron data, operators uncover more revenue opportunities, and ultimately enhance the guest experience. Gathering effective data is the key to driving revenue in today’s hospitality business world. Casino customers spend their money on the gaming floor, but a sometimes-overlooked revenue opportunity is the data profile for these patrons.
“Gaming industry growth is increasingly being driven by non-gaming spend. Knowing how to capture and use the right inforation will help ensure the guest has a memorable experience while the property maximizes their revenue opportunities.” – Rob Jacks, VP of Professional Services at Agilysys
Participants will gain insights and network with peers and industry leaders. Participants will learn how the industry is pivoting to improve its data analytics, better understand the guest journey, and enhance guest satisfaction and loyalty. The session is titled “Doing the Numbers: Data Analytics & Gaming” and with so many subject matter experts in one room, it is filling up fast.
This and other episodes are available for live streaming as well as playback at your convenience, however you must register.
Use promo code Agilysys to get 50% off your registration!