When it comes to their technology investments, restaurant operators have two primary objectives. The first is to streamline operations, which means to increase staff productivity, improve process efficiency and reduce waste, resulting in cost savings. The second objective is to enhance the quality of the guest experience, leading to increased satisfaction, loyalty, and advocacy, and typically translates to increased revenue.
Practically every major restaurant management and POS software on the market today is a mature product, with comprehensive functionality and new capabilities continually being added to meet a changing market. Just as the buying considerations related to the acquisition of a next-generation POS system are bound to vary depending on the needs of the restaurant, so too are the “must-ask questions,” especially those concerning specific features and functionality. For example, if your restaurant provides delivery service, then some of your ‘must-haves’ will be centered around the delivery dispatch and management features. Similarly, operators who work off-site or who manage multiple locations may be interested in cloud-based reporting capabilities and remote access to menu and table layout functions.
Whatever the need, The 2017 Smart Decision Guide to Restaurant Management and POS Software is the result of primary and secondary research that includes current trends and market demands. The Smart Decision Guide offers questions and detailed research data to assist restaurant operators with their research and evaluation process.